Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
At all of Barbara Sophia's shops, your information is confidential and is not given out.
Frequently Asked Questions
Gift wrapping and packaging
Each of your jewelry items will be beautifully packaged for gift giving or keeping.
Custom and personalized orders
If you would like an item assembled with certain gemstones, a palette of certain Swarovski colored crystals, or sterling silver versus 14k gold fill, please convo me.
Sizing details
If you would like a certain length of necklace or bracelet not found in a listing, please convo me and I will make it for you. Depending on the length, additional costs might be charged. That will be clearly stated in our conversation.
Care instructions
I take great care to make sure your jewelry is handmade with the highest quality. Please remove your jewelry when sleeping or swimming to optimize the longevity of it's durability.
Why Do I Use 14k Gold fill
I use 14k gold-filled findings, because they offer the same beauty, strength and durability as solid Gold, but are more economical than solid Gold. The gold fill Inusevhas the gold mechanically bonded to the sterling silver. This insures your jewelry piece to be beautiful and strong, and the gold does not rub off like gold plated findings.
Do you ship worldwide?
💎 Yes, I do ship worldwide. Each country has different customs, please check with your own country about any VAT charges that might be incurred, as some countries charge an extra fee, while others do not. This is something I have no control over. Sincerely, Barbara Sophia 💎
Barbara Sophia Quote
"May You Always Be Passionate About The Treasures In Life You Love"
~Barbara Sophia
During This Unprecedented Time, What About My Order?
I will take every precaution while creating your new treasure, to create it in a safe clean environment and ship it within 1-3 business days.
Once your item leaves my studio, I have no control how long shipping will take. Each item is shipped via USPS mail, and has tracking. During this unprecedented time, some packages are taking longer to arrive.
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